Jira Service Management

{"xsrfToken":"4d3565fe-3dff-4dbb-9755-eeb3e22f8bf2_0a57a2a14c1c05f3402491a72b0e3222d3ff283c_lout","branding":{"id":"3","key":"cschd","name":"The CXApp Smart Campus Help Desk","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/28967db4-d1f5-4935-ad49-9b00b32cfc9e/image?token=eyJraWQiOiJtaWNyb3MtZ3JvdXBcL2ppcmFcLzIwMTcwNDI3VDE2MTk0NCIsImFsZyI6IlJTMjU2In0.eyJhdWQiOiJtZWRpYSIsImNsaWVudElkIjoiYmMyZDEzZTQtNjM1Mi00NGUyLThkY2EtYzZjYzU2NzhiNDg2IiwiYWNjZXNzIjp7InVybjpmaWxlc3RvcmU6ZmlsZToyODk2N2RiNC1kMWY1LTQ5MzUtYWQ0OS05YjAwYjMyY2ZjOWUiOlsicmVhZCJdfSwibmJmIjoxNjM4MDkxNzQ3LCJpc3MiOiJtaWNyb3MtZ3JvdXBcL2ppcmEiLCJleHAiOjE2MzgwOTIzNDcsImlhdCI6MTYzODA5MTc0NywianRpIjoiNTU0NTU3MDctMDFlNC00ZGRlLTk5MmYtNGJkMTBhNDNiMzllIn0.gPKHNOtA6YBXr1-cSkH9_6iq4g4EkEErjoJFls7LN9Exi_Isc_ururiF3iLLhwsMzfGttTxHgVSP8O3SX5gWtruEaIFo0khfBjs_fu4JhVg5H5Ytc3PHH4aPgf6ZHnhadznyNKtq3jfLd5MLvW4ArBfduPS395n84f7H7tYL0hbYin1hEMLsKWEJxQzvEFIvmHQEeYUVjKHJ_XvqUJvLLH10H0RbSiULXHbEcx22OMW736nZwzFP9Th95_4WG6SLOgSyIVlFdnSNWwf2-ele3ZzGwDvSw3YnIObk7Y_VhPKcbRdKIlKJTiWUDzQ6rCEnDsHHRtD9wYAkxdCgljetfg&client=bc2d13e4-6352-44e2-8dca-c6cc5678b486&issuer=micros-group%2Fjira&mode=fit","logoId":"28967db4-d1f5-4935-ad49-9b00b32cfc9e","isLogoAvailable":true,"helpCenterTitle":"Welcome to The CXApp Smart Campus Help Desk","sharedPortalName":"Campus Help Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to The CXApp Smart Campus Help Desk","sharedPortalName":"Campus Help Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/9313babf-be39-4077-b79c-20dcfb29f814/image?token=eyJraWQiOiJtaWNyb3MtZ3JvdXBcL2ppcmFcLzIwMTcwNDI3VDE2MTk0NCIsImFsZyI6IlJTMjU2In0.eyJhdWQiOiJtZWRpYSIsImNsaWVudElkIjoiYmMyZDEzZTQtNjM1Mi00NGUyLThkY2EtYzZjYzU2NzhiNDg2IiwiYWNjZXNzIjp7InVybjpmaWxlc3RvcmU6ZmlsZTo5MzEzYmFiZi1iZTM5LTQwNzctYjc5Yy0yMGRjZmIyOWY4MTQiOlsicmVhZCJdfSwibmJmIjoxNjM4MDkxNzQ3LCJpc3MiOiJtaWNyb3MtZ3JvdXBcL2ppcmEiLCJleHAiOjE2MzgwOTIzNDcsImlhdCI6MTYzODA5MTc0NywianRpIjoiZWE0NmJhNzktOTFmMS00NjU0LTkzOGEtMjM0OWUyNzFkMmQ3In0.G24znuzsXZU8BmclUn0MDxub944zb0q84oydc0--fprmxgJC57r8kNDL43DdtA95AeqIhqii0Y-833hWxez_ueSywWJ_nVRSXW33FtXEXvaAhkXlLI1L5etw5Z2iZCyUfx7YEx-vtvXmXN9UbIRUi9kBY6x1D74Mn4gsdxJyfgwniKEHOpwzcW81OL1-zQkUi1ukE5eQSzGHKCPxpaHFnMmNlzSS_MrZWrhdRnwWpTU-UCMGewI9QDS4w_8XKj3_VbVeMR7GPgrSD6U0oynnLDDcIfhWzgrBHOwMqjeWBBhf0tyFa_mmQrv6uApJoPNQPQmUXj3YIcW72iUwCWMkSw&client=bc2d13e4-6352-44e2-8dca-c6cc5678b486&issuer=micros-group%2Fjira&height=300&mode=fit","bannerMediaApiFileId":"9313babf-be39-4077-b79c-20dcfb29f814","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"cschd","projectId":10002,"serviceDeskId":3,"name":"The CXApp Smart Campus Help Desk","description":"Welcome! Please use the form below to submit your support inquiry. We're looking forward to helping you.","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"15","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"Having trouble with a system?","icon":10508,"iconUrl":"https://cxappsmartcampus.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10508","groups":[],"key":""},{"id":"20","name":"The app is non-responsive, not working, or keeps crashing","descriptionHtml":"","callToAction":"The app is non-responsive, not working, or keeps crashing","introHtml":"Choose this option if nothing you do allows you to use the app and it's not responding, crashing, or it won't start up.","icon":10508,"iconUrl":"https://cxappsmartcampus.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10508","groups":[3],"key":""},{"id":"6","name":"I am having trouble logging into the app","descriptionHtml":"","callToAction":"I am having trouble logging into the app","introHtml":"Choose this if you're not able to log into the app, even though you're using the account and password assigned to you.","icon":10493,"iconUrl":"https://cxappsmartcampus.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10493","groups":[3],"key":""},{"id":"19","name":"A feature or function is not working and I cannot find a workaround","descriptionHtml":"","callToAction":"A feature or function is not working and I cannot find a workaround","introHtml":"Can't seem to get a certain feature to work and/or can't find a way to do what you need to do because something seems to not be working right? Choose this option.","icon":10503,"iconUrl":"https://cxappsmartcampus.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10503","groups":[3],"key":""},{"id":"4","name":"I can use the app, but I received an error message or I'm seeing odd behavior","descriptionHtml":"","callToAction":"I can use the app, but I received an error message or I'm seeing odd behavior","introHtml":"Choose this option if you are able to use the app, but certain actions cause you to see an error message or strange behavior in the app.","icon":10491,"iconUrl":"https://cxappsmartcampus.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10491","groups":[3],"key":""},{"id":"1","name":"I can still use the app, but I'm having a minor annoying issue","descriptionHtml":"","callToAction":"I can still use the app, but I'm having a minor annoying issue","introHtml":"Use this option if you're having a small issue, but it's not keeping you from using any major functionality in the app.","icon":10506,"iconUrl":"https://cxappsmartcampus.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10506","groups":[3],"key":""},{"id":"18","name":"I have an enhancement or feature request","descriptionHtml":"","callToAction":"I have an enhancement or feature request","introHtml":"Choose this option if there's a cool feature you'd like to see in the app.","icon":10472,"iconUrl":"https://cxappsmartcampus.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[3],"key":""},{"id":"8","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"If you are having computer problems, let us know here.","icon":10470,"iconUrl":"https://cxappsmartcampus.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10470","groups":[],"key":""},{"id":"2","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? We'll help you out.","icon":10472,"iconUrl":"https://cxappsmartcampus.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[],"key":""},{"id":"3","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"Raise a request to ask for temp wifi access for guests.","icon":10474,"iconUrl":"https://cxappsmartcampus.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10474","groups":[],"key":""},{"id":"5","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"For example, if you need to administer Jira.","icon":10504,"iconUrl":"https://cxappsmartcampus.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10504","groups":[],"key":""},{"id":"7","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"Request access for new employees.","icon":10499,"iconUrl":"https://cxappsmartcampus.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10499","groups":[],"key":""},{"id":"9","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"Request a redirect of our phone systems for a specific date and time.","icon":10477,"iconUrl":"https://cxappsmartcampus.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10477","groups":[],"key":""},{"id":"10","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"If you need a software license, raise a request here.","icon":10479,"iconUrl":"https://cxappsmartcampus.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10479","groups":[],"key":""},{"id":"11","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"For example, a new mouse or monitor.","icon":10475,"iconUrl":"https://cxappsmartcampus.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10475","groups":[],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10492,"iconUrl":"https://cxappsmartcampus.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[],"key":""},{"id":"14","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"Need a mobile phone or time for replacement? Let us know.","icon":10471,"iconUrl":"https://cxappsmartcampus.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10471","groups":[],"key":""},{"id":"16","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"For example, upgrade the VPN server.","icon":10510,"iconUrl":"https://cxappsmartcampus.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10510","groups":[],"key":""},{"id":"17","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"For example, upgrade Jira.","icon":10503,"iconUrl":"https://cxappsmartcampus.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10503","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Common Requests"}],"orderMapping":{"3":[18,1,4,6,19,20],"4":[8,1,10,11,14],"5":[6,4,2,3,5,7],"7":[15,10,17],"6":[15,9,16]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSCHD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Campus Help Desk","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":false}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}